7 Ways To Salvage A Bad client Relationship.No 7 Is The Hardest Yet Most Effective
13 June 2019 Blog
You’ve worked so hard to build up your business. Word has spread and you’re getting more and more gigs. Your client list has grown enough that you’re finally living the dream. And then tragedy strikes. A client relationship turns sour. For whatever reason, the client has decided your work isn’t up to standard or a personality rubbed someone the wrong way.
Regardless of the reason, the most important thing for you to do is to mend that relationship. Otherwise, you run the risk of word spreading around the community and your dream will turn into a nightmare.
But how do you salvage that soured relationship?Thankfully, there are amazing suggestions from www.tech republic.com, If this is your challenge ,lets hope one of these ideas just might do the trick. Let’s dig in and see if one of these methods is right for your situation.
1: Recognize what’s happened
There are situations where either you or the client has done something to cause friction in the relationship. Regardless of who caused the issue, step up and offer an apology—even if you’re certain you were not at fault. The truth of the matter is, this is a business and you don’t want to put yourself in a position where ego prevents you from smoothing over a rough patch in a client relationship. This isn’t your personal life, so there will be times when you must swallow your pride and take responsibility for something you may not have done. In doing so, you could prevent that client from getting angry enough to spread malice about you or your business.
3: Remind them
You probably have clients you rarely visit. Why? Maybe their support needs are few. However, you should treat them with as much care as you give your bigger clients. Although they may not feed your coffers like the big-ticket businesses, they do have a voice—and it can carry through your community. If a client feels like you’ve forgotten them, your reputation could suffer. To prevent that relationship from unravelling, stay in touch. All it takes is a quick email, phone call, or visit to remind the client that you care about their interests and want to make sure everything’s running smoothly. That will go a very long way toward smooth out a relationship gone bad due to absence.
4: Stop talking down
This one is challenging to some, so pay close attention. One of the reasons clients have a hard time dealing with those in IT is that they spend much of their time feeling like IT pros are talking down to them. What does that mean? Simple: You know exponentially more about technology than your client… and that comes across in how you speak to them. Your tone and your choice of words make it clear you think the client has the IT IQ of a deflated balloon. Don’t do this. The second you start speaking to your client as an equal, you’ll win them over. No, this doesn’t mean you have to assume they have the same tech knowledge you do. But you can at least speak with them as if they are intelligent members of the human race.
Even if you’re not talking down to the client, you may not be communicating with them effectively. If clients feel like they’re being kept in the dark, they will get upset. It’s on you to make sure the lines of communications are open (and remain open). Make sure the clients know what the problem is and that you have a solution (and an ETA on implementing it). Don’t leave them guessing about what’s going on with the issue or when it will be resolved.
6: Fix the real problem
Sometimes a client relationship goes sour because of something you actually did. Maybe you failed to fix a networking issue in a timely manner and it’s still causing problems. If that’s the case, do the job you were hired for to completion. If it turns out the job is above you—and there’s no hope you’ll be able to resolve the issue—subcontract someone who can take care of it. In the end, it’s crucial that the problem gets fixed. Period. Remember, the person or company that hired you might not be able to do business properly until you resolve the issue. Put yourself in their shoes and understand how quickly this can escalate into a far worse problem.
7: Know that you’re not always right
It’s sometimes hard to admit you’re wrong—especially when it comes to IT. You have to remember, though, that your stubbornness could very well be preventing your client from doing business and keeping your relationship from functioning properly. There may be times when you attempt to solve a problem and your solution isn’t viable, or cost effective, or right. When those things happen, stop pretending you’re infallible. Admit your mistake and fix it. By admitting that you weren’t right, you’ll regain the respect of the client and that the relationship will quickly improve.